Send Files

Send Files

We’ve tried to make it as easy as possible for you to send us your digital files. Choose from the options below what is best for you. If you need assistance feel free to call 817-336-9852.



(using your FTP software)

You are welcome to use your own FTP software.
Be aware that our ftp site will not take any file names with spaces or punctuation in them.
Please EMAIL or Call to let us know a file, and its name, has been uploaded

Password: bigpics

Other ways to send files

Send us an Email for files up to 15 MB
Mail, Fedex, UPS, Courier to:
The Big Picture
614 Hemphill
Ft. Worth, TX 76104



We can accept most file types
.pdf, .eps, .tif, .jpeg, .psd, .ai



Quark Express, Adobe InDesign

Corel Draw owners must convert (outline) all text to curves and export the files as a high resolution .pdf, .eps, .tif, .jpeg, .psd, .ai



We can print from most MicroSoft programs such as Word, ExCel, Publisher, and PowerPoint.
Sometimes we have difficulty converting these to a file we can print so it is best to convert these to .pdf files at 100% size



Raster files should be a minimum of 100 dpi at 100% size. psd, .jpeg, .tif or similar

Vector files have a print limit of 400%



Convert or outline all text to curves or paths
If not, you need to include the fonts used in the file



CMYK is the preferred mix although RGB will print – there may be a color shift
Rich Black should be C = 50, M = 50, Y = 50, K = 100
Pantone or spot colors should be converted to CMYK

Questions And Answers

How Do I Place an Order?

Upload or Submit your Design File through our Send Us A File section on our web site.Select the type, size, quantities and options of the sign product that you would like to purchase.Payment will be made when files and directions are received. You will receive a call from one of our staff to make payment unless prior arrangements have been made.


Design or Art Files

Final/approved electronic files are the customer’s responsibility. All prices are based on customer supplied final electronic files.


I Don’t Have a Designed file, Can you help me with the Design or Layout?

Yes! We can help you with the design or layout of your sign, however, there may be additional charges. For more details please contact us at: 1-817-336-9852.


How do I send you my file?

You can simply click on Send Us A File link to go to the upload page or you can email your file(s) with instructions and contact information. You may simply choose to deliver it in person (see map).


What Types of Design File Formats do you Accept?

Please refer to the Art Guidelines section on our web site for detailed information about acceptable file formats and how to prepare them.


What type of banner materials do you use to print?

We use heavy duty 13 oz. matte scrim vinyl banner material, which is indoor and outdoor durable. Additional weights and textures are available. Just ask us (817-336-9852 or email).


What finishing is included on banners?

All vinyl and mesh banners have double stitched reinforced hems and include 6 grommets. We will also include pole pockets, top and bottom, with single stitched hemmed sides in lieu of hem/grommets.


Do you offer custom size Banners, Clings, Posters, Magnets & Decals?

Yes! Although there are common sizes, everything we make is considered custom.


What is your Turnaround?

Normal turnaround is 2-3 working days from the time we receive your final approved electronic design file and payment. If you need a faster turnaround, let us know.


What are the Payment Methods Accepted?

Visa, Master Card and Discover credit cards are accepted.

Do I pay Sales Tax?

All orders shipped within State of Texas are subject to 8.25% State Sales Tax. If you are tax exempt you will need to supply a tax exempt form. See Forms section on our web site.


Terms of Sale

All sales are final. Full payment for printing, design, shipping and handling is required before  any work can begin unless prior arrangements have been made. Terms may be available. Contact us for  more information. Print jobs sent to print and production are non-refundable.


Sales Tax

All Texas residents must pay sales tax (8.25%) on purchases. If a customer is tax exempt, the  exemption certificate must be sent or faxed to us at: (817) 334-7987.


Pricing and Products

The Big Picture reserves the right to adjust prices for any product or service at any time. We also  reserve the right to discontinue any products or services at any time. Prices are based on customer  supplied electronic artwork.



Standard turnaround for full color Vinyl Banners, Magnets, Posters, Static Clings and Banner Stands are 2-3 business days, after artwork approval. Custom full color banners and other products that  require high quantity or special finishing may take few extra business days for completion. If you  have a time sensitive order that requires faster turnaround and shipping, please contact us prior to  placing your order. We will make every effort possible to meet your deadline, however rush charges  may apply to your order.
Turnaround time starts when we receive your final approved digital artwork. If you require a proof, turnaround begins when we receive the proof approval. Allow additional business  working days for shipping based on the shipping method you select. Standard shipping method is FedEx Ground unless otherwise specified. Business days and hours are Monday through Friday, 8:00 am to 5:00 pm Central Standard time. Saturday, Sunday and holidays do not count as business days when calculating turnaround. Please note that your turnaround time will be reset if your files do not meet our artwork requirement and your order will remain On Hold until receipt of correct artwork. Turnaround starts when we verify your order and submitted artwork and it meets our requirements. Turnaround times may vary due to our
work load and are not guaranteed.


Shipping Delays and Damages

The Big Picture, assumes no responsibility for delays or damages caused by delivery carriers or any damages resulting from the failure to receive a job on time.


Rights to Refuse a job

The Big Picture reserves the right to refuse to produce, print or design any order we deem inappropriate, disrespectful or offensive.


Rights to Revise or change this Agreement.

The Big Picture, reserves the right to modify, change, add, remove, update, revise this Agreement (terms , conditions and policies), at any time. All revisions and changes will be effective immediately.


Custom Order Quote Accuracy

Quotations/Proposals are based on the accuracy of the specifications provided by the customer.  The Big Picture can re-quote a job at the time of submission if the said specifications have changed or does not conform to information on the original quote/proposal.


Customer Files

Archiving, Backup & Saving of Artwork & Files It is the customer’s responsibility to save, archive or backup a copy of the original artwork or files. The Big Picture is not responsible for loss or damage to media, artwork and files supplied by the  customer. The Big Picture assumes no responsibility for any mistakes and errors on customers supplied artwork or files. Additional charges may apply for fixing, editing, changes, corrections or any other work that may be required on customer supplied artwork and files. Please save a copy  or backup your artwork and files in a safe place prior to submitting it to us.


File Changes

Files may be changed prior to print or production but once a job has been sent to print or production the process is final and changes cannot be made.



The customer wil indemnify and hold harmless The Big Picture, from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceedings that may be  institued against The Big Picture, on the grounds alledging that said printing violates any copyright  or any proprietary right of any person. You certify that you own the rights to use the image(s)
being reproduced on your order.


Limits of Liability

The Big Picture warrants that the produced products such as full color Vinyl Banners, Static Clings, Posters, Vinyls, etc. will conform to the instructions submitted by the customer. The Big Picture’s maximum liability, under any circumstance, will be limited to the amount of the customer’s invoice.